Last 5 years, 200 million Turkish Lira were invested in the call centers. The popular province is eastern Turkey.
Economic size of the 1.4 billion TL reaching and the last 5 years, 20 million were invested in the call centers and the company investment led to the east. On the 35 thousand calls table 40 thousand persons work in the call center sector. Employment will grow 85 thousand and this sector will increase 16 percent in 2015. 1250 Turkish Lira is average salaries in the call centers.
The sizable investment in the east of Turkey
Call Center sector is developing . Anatolia cities investment are increasing day to day. Malatya, Sivas, Bitlis, Erzurum, Erzincan Bingöl and Diyarbakır as well as the eastern provinces, such as Gümüşhane, Afyon, Kayseri, Düzce, Antalya and Eskişehir important to investors in a call center. But Erzincan has got huge percentage. 1053 people are employed in Erzincan. Assistt Guidance has invested $ 10 million.
3 Center Establishment in Erzurum
Anatolian city of Erzurum most investment city. 3 major call center investment in this city. These are: Assistt Guidance, Finance Bank and Global Information. Total amount of investments of 20 million Turkish Lira. Call centers that employ 1,690 people in salaries over 1,000 Turkish Lira. Bingöl has single call center and it was set up by the Callpex. Established an investment of over 1 million Turkish Lira call center employs 150 people.
Turkey has got 1300 call center
Turkey has 1300 large and medium-sized call center. At the end of 2010 year 35 thousand call center table 40 thousand people employed. Global Bilgi was the highest number of employees with a call center in Turkey.
70 % of Working Women in Call Center
* The mean age of 26 - 28 is among the call center industry professionals.
* 87 % of workers under the age of 30, while 70 percent of all employees are women.
* 60 % of employees graduated from university or college education.
* In this sector 40 % of employees high school graduates.
* This sector, 1 billion calls a year is taking place.
* The average daily per capita is around 70 in the call.
Camera to communicate with the customer and it will be provide significant savings
Microsoft has developed '' Lync'' which a call center staff with the computer can talk one on one with the customer through the camera. Lync will reduce costs. And computer, telephone and the internet will bring together. With cloud computing costs will fall to become independent of time and place. Interface on the instant messaging, voice and video conferencing and web conferencing, telephone, such as a new solution that allows the integration of different communication tools, access to information easier.
Global Magnitude is $ 340 Billion
* The size of the industry in the world reached $ 340 billion by 2010.
* The sector is expected to reach $ 374 billion in 2013.
* The number of call centers in the world by the end of 2010 reached 124 thousand.
* These call centers provides service desk with a total of 8.8 million calls.
* 11 million people are employed in the sector and it is continues to grow.
* In 2013, 148 thousand will be the number of call center and of 9.6 million calls table will be reached.
Turkey's 1.2 percent market share
* The countries with the largest share of call centers industry in the world: Europe, Middle East and Africa region is located.
The distribution sector in the following countries:
* United Kingdom, covers 23 percent of the market.
* Germany, with a share of 13 percent.
* Turkey's share of currently 1.2.
* 42 percent share in North America.
* Asia-Pacific share of 19.7 percent.
Economic size of the 1.4 billion TL reaching and the last 5 years, 20 million were invested in the call centers and the company investment led to the east. On the 35 thousand calls table 40 thousand persons work in the call center sector. Employment will grow 85 thousand and this sector will increase 16 percent in 2015. 1250 Turkish Lira is average salaries in the call centers.
The sizable investment in the east of Turkey
Call Center sector is developing . Anatolia cities investment are increasing day to day. Malatya, Sivas, Bitlis, Erzurum, Erzincan Bingöl and Diyarbakır as well as the eastern provinces, such as Gümüşhane, Afyon, Kayseri, Düzce, Antalya and Eskişehir important to investors in a call center. But Erzincan has got huge percentage. 1053 people are employed in Erzincan. Assistt Guidance has invested $ 10 million.
3 Center Establishment in Erzurum
Anatolian city of Erzurum most investment city. 3 major call center investment in this city. These are: Assistt Guidance, Finance Bank and Global Information. Total amount of investments of 20 million Turkish Lira. Call centers that employ 1,690 people in salaries over 1,000 Turkish Lira. Bingöl has single call center and it was set up by the Callpex. Established an investment of over 1 million Turkish Lira call center employs 150 people.
Turkey has got 1300 call center
Turkey has 1300 large and medium-sized call center. At the end of 2010 year 35 thousand call center table 40 thousand people employed. Global Bilgi was the highest number of employees with a call center in Turkey.
70 % of Working Women in Call Center
* The mean age of 26 - 28 is among the call center industry professionals.
* 87 % of workers under the age of 30, while 70 percent of all employees are women.
* 60 % of employees graduated from university or college education.
* In this sector 40 % of employees high school graduates.
* This sector, 1 billion calls a year is taking place.
* The average daily per capita is around 70 in the call.
Camera to communicate with the customer and it will be provide significant savings
Microsoft has developed '' Lync'' which a call center staff with the computer can talk one on one with the customer through the camera. Lync will reduce costs. And computer, telephone and the internet will bring together. With cloud computing costs will fall to become independent of time and place. Interface on the instant messaging, voice and video conferencing and web conferencing, telephone, such as a new solution that allows the integration of different communication tools, access to information easier.
Global Magnitude is $ 340 Billion
* The size of the industry in the world reached $ 340 billion by 2010.
* The sector is expected to reach $ 374 billion in 2013.
* The number of call centers in the world by the end of 2010 reached 124 thousand.
* These call centers provides service desk with a total of 8.8 million calls.
* 11 million people are employed in the sector and it is continues to grow.
* In 2013, 148 thousand will be the number of call center and of 9.6 million calls table will be reached.
Turkey's 1.2 percent market share
* The countries with the largest share of call centers industry in the world: Europe, Middle East and Africa region is located.
The distribution sector in the following countries:
* United Kingdom, covers 23 percent of the market.
* Germany, with a share of 13 percent.
* Turkey's share of currently 1.2.
* 42 percent share in North America.
* Asia-Pacific share of 19.7 percent.
Out of İstanbul, İzmir, Ankara Investments
| Company | City | Employment | Average Salary(TL) | Investment |
| Assitt Guidance | Erzurum | 640 | 1020 | $ 3 million |
| Assitt Guidance | Erzincan | 1053 | 1020 | $ 10 million |
| Birpa Customer Service | Gümüşhane | 376 | 1100 | TL 7 million |
| Callaktif | Samsun | 75 | 1050 | $ 500 thousand |
| Callpex | Bingöl | 150 | 790 | TL 1 million |
| Callus Information | Samsun | 686 | 1006 | TL 3 million |
| CMC Communication | Malatya | 1000 | 1200 | $ 5 million |
| Desmer Communication | Kayseri | 250 | 1400 | TL 7 million |
| Finance Bank | Erzurum | 350 | 1500 | TL 11 million |
| Global Infromation | Karaman | 100 | 1000 - 1500 | TL 1 million |
| Global Infromation | Erzurum | 700 | 1000 - 1500 | TL 6 million |
| Global Infromation | Diyarbakır | 600 | 1000 - 1500 | TL 10 million |
| HCN/ Unamic | Antalya | 38 | 650 Euro | € 250 thousand |
| Mobilnet Telecommunication | Afyonkarahisar | 330 | 1100 | TL 1.5 million |
| Plus Telecom | Bitlis | 300 | 1000 | TL 2 million |
| Siemens | Düzce | 750 | - | TL 6 million |
| Teleperformans - Metis | Uşak | 356 | 800 | $ 1 million |
| Tempo Communication | Afyonkarahisar | 900 | 1000 | $ 5 million |
| Vodatech Information Technology | Yalova | 450 | 1200 | $ 1.6 million |
| Win Information Communication | Eskişehir | 500 | 1000 | TL 2 million |
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